FAQs

 

Orders

1. What is the minimun quantity to order?

2. How i can to do an order Online? What happens next?

3. Is possible to do an order if i am not registered?

4. You can place an order by other means than the web?

5. What product types i can to order on this web?

6. Is possible cancel one order?

 

Shipments

1. Where shipments are made?

2. What means are used to send the item?

3. When is the shipment?

4. How much is shipping?

5. I can to do tracking shipping?

6. Long will it take to get my order?

7. I get no money in order postage calculator What I can do?

8. Cash on delivery shipments are allowed? (Only in Spain, another countries not disponible)

 

Payments

1. In what currency can make a down payment?

2. Which payment options?

3. What is Paypal? How do I pay by Paypal?

4. How to pay by bank transfer?

5. I am a company based in the EU Can handle VAT exemption?

 

Product.

1. The spare parts available on the web are original?

2. What is your pricing policy?

3. What guarantee have products store?

4. What is the standard of quality of the material on the website?

5. What is the availability of the products they offer?

6. I can apply material not available in the store?

 

Returns.

1. How to proceed to return faulty equipment?

2. Can you return any items purchased at the store?

 

Repairs.

1. Can I send an equipment for repair?

2. How can I send my equipment?

3. What warranty repairs have?

4. How do I pay a repair?

5. What advantages does send me equipment rather than repair it myself?

 

Account.

1. How I can create a user account?

2. What advantages are there to create a user account?

3. How do I change the account details?

4. How I can cancel my account?

 

Contact.

1. Who are you? What is your business?

2. Where is your company located?

3. How I can get in touch with you using email?

4. How I can I contact you using the phone?

5. How I can get in touch with you using the regular mail?

 

Orders.

 

1. What is the minimun quantity to order?

There is no limit on ordering.

2. How i can to do an order Online? What happens next?

To place an order in our shop just go choosing products and adding them to the shopping cart, once you have everything you want just have to move the cart and click on "Checkout" after a few questions where configure things like shipping address or payment method back to confirm the order click on "Checkout". Once the order and payment made our operators packaged the material as soon as possible and will be issued to the delivery address where indicated arrive within as the shipping method chosen.

3. Is possible to do an order if i am not registered?

Yes, when it comes to ordering the system will prompt you to register or if you prefer to remain as anonymous, then remember to pay attention when filling in your address and contact method because you can not change it after itself.

4. Is possible to do an order with another method?

No, via web only or directly in we instalations in JYSA, C/ Rio Villahermosa, 14 Bajos, 12005 Castellón (Spain)

5. What products i can order on this webshop?

You can order spare parts and accesories to Car Audio, DJS products, original units to car, Computers, Laptops, HIFI units, power amplifiers, navigation systems, and in general, any electronic part. If the product required not is in we webshop you can ask it in we email: here.

6. Is possible cancel an order?

Yes, from your personal account you can cancel any order without payed confirmed, if the pay is confirmed or doed anonymous order, you can contact with him contact.

 

Delivery.

 

1. What destination we sends orders?

We sends spare parts around the world

 

2. What is the transport form?

In Europe we uses SEUR company transport

Canary Islands, we uses Correos company transport

All world we uses Correos company transport.

 

3. When we delivery a parcel?

The order is delivered when is confirmed the pay and all parts they are in we instalations.

 

4. What is the price costs transports?

The transport costs, dependent weight and mass, you can check our calculator transport, in the shopping cart.

 

5. Can i do a tracking to my order?

Pending transport method, we sends to you a tracking number to seeking the parcel. 

 

6. What time arrives my order?

The more habitual service is CORREOS EXPRESS in Spain and Portugal and SEUR International to parcel in Eurpe, the order it will be delivery in your address 24 hours after pay doed.

 

7. I cannot calculate transport price

On this case, you can contact with him on this link: contact.

 

8. ¿Is possible cash on delivery?

Yes, if the products they are in Stock, this option is possible only in Spain via CORREOS EXPRESS transport system. This method entails transport surcharge.

 

 

Payment.

 

1. What currency can i pay?

We offers display various currency in to the web, but the payment accepted is only in Euro.

 

2. What options payment can i do?

Transfer bank, cash on delivery (in certain coditions only), credit card (paypal form) or uses the Paypal services.

 

3. What is Paypal? How can i do to pay via Paypal?

Paypal is a pay form to do secure payments electronic form, with warranty buyer or seller. 

Paypal can uses Credit card or Paypal balance.

 

4. How can i do to pay transfer bank?

One time marked and confirmed this method to payment, you be efective transfer payment to our bank account number:

Spanish National Account Bank:

0081 5436 83 0001022109

International Bank Account:

CÓDIGO IBAN / BIC

ES6600815436830001022109 / BSAB ESBB

One time doed the payment, you dont forget send our the paper proof to our email tienda@jysa.es or telefax: (+34) 964 630 670



5. I am a business in EU, Can i request exemption VAT? 

Yes, you be send us your VAT documentacion to our email: tienda@jysa.es with "Solicitud de exención VAT" and your data business in the message.

 

Products.

 

1. The spare parts disponibility in the webshop they are original?

Our spare parts they are adquired directly to factories production to trie an optimun quality in a good price.

 

2. What is your prices policy?

We prices policy is oriented to offer quality products in few prices to our customers. All prices appears before and after TAX aplication. You can see the price in Euro, US Dollar and Pound Sterling

 

3. What is the warranty items?

The warranty offered is 3 months, and 1 year in the complete units second hand.

 

4. What is the standard quality on the webshop?

We products they are quality very big tested with our technical personal, they sured certify all material is in perfect status.

 

5. What is the disponibility in the offer?

All products they are indicated his disponibility in stock. If is in stock, we delivery in 24h / 48h maximun, if not, normally in 10 or 15 days.

 

6. I can order spare parts not appears on the site?

Our web has a form to contact on this link, however, you can contact with us in: tienda@jysa.es

 

 

Returns.

 

1. How i can change a defective item?

If some item not runs or defective errour, you can contact with us.

 

2. Can i return someone spare parts adquired in our wershop?

In anything case, we cannot accept returns defective items.

 

 

Repairs.

 

1. Can i send you a unit complete to repair it?

Yes, we accepts the reception units to repair, but is convenient consult with us the problem to avoid innecesary transport costs.

Emal to: tienda@jysa.es

2. How i can send my unit?

If you send us a unit out of Spain, you be pay the transport costs to arrive in our address:

Our Address:

Jysa S.L.
c/ Río Villahermosa, 14 Bajos
12005, Castellón de la Plana
España

3. What warranty has the units repaired?

We offer 3 months warranty over all reparations.

4. How i can pay a reparation?

Bank transfer pay only.

 

 

Account.

 

1. ¿Como puedo crear una cuenta de usuario?

Para crear una cuenta de usuario en nuestra web solo tiene que buscar el botón "Registrese" situado en la cabecera de la pagina web. Una vez iniciado el proceso le ira preguntando sus datos personales, de envío y de facturación.

2. ¿Que ventajas poseo al crear una cuenta de usuario?

Si se registra podrá tener un historial de pedidos, imprimir facturas, tener acceso a los códigos de seguimiento de los envíos, tener acceso a promociones especiales, hacer seguimientos de precios o stock de productos concretos...

3. ¿Como modifico los datos de la cuenta?

Una vez logueado en su cuenta en las diferentes secciones es capaz de cambiar direcciones de facturación, correo electrónico de contacto, etc...

4. ¿Como puedo dar de baja mi cuenta?

Para dar de baja una cuenta en nuestra empresa póngase en contacto con nosotros mediante cualquiera de los medios descritos más abajo en esta misma página.

 

Contacto.

 

1. ¿Quienes son? ¿A que se dedican?

Jysa Servicios Electrónicos S.L. es una empresa dedicada a la reparación y venta de recambios de productos de consumo en la gama marrón, incluyendo: car-audio, hi-fi, equipos profesionales de audio, impresoras, televisiones y ordenadores portátiles.

2. ¿Donde están situados?

Nuestras oficinas centrales están situadas en la calle Río Villahermosa, 14 bajo, 12005 Castellón de la Plana, España.

3. ¿Como puedo ponerme en contacto usando el correo electrónico?

Para ponerse en contacto mediante correo electrónico puede usar nuestro formulário o enviarnos un correo electrónico a tienda@jysa.es.

4. ¿Como puedo ponerme en contacto mediante el teléfono?

Nuestro teléfono de contacto es: (+34) 964341043 y le atenderemos en nuestro horario laboral:

  • Invierno: 09:00-13:30 y 15:30-19:30 hora peninsular española.
  • Verano(Julio-Agosto): 08:00-15:00 hora peninsular española.

5. ¿Como puedo ponerme en contacto usando correo ordinario?

Nuestra dirección de correo postal es:
Jysa S.L.
c/ Río Villahermosa, 14 Bajos
12005, Castellón de la Plana
Comunidad Valenciana, España